Welcome to the Aryan Medical Centre and The Hoover Drive Surgery

Please keep safe and follow government guidelines on social distancing and self-isolating.

CORONA VIRUS

DO NOT COME INTO THE SURGERY. This is to prevent the spread of any viruses.

You can read more about Coronavirus on NHS.UK

If you have a cough, cold, temperature or flu symptoms then please self isolate at home and look on NHS111 website for advice and guidance. The surgery cannot offer assistance.

Please see links below for detailed information:

Government support to patients seeking advice and guidance

https://www.gov.uk/find-coronavirus-support

Advice for people at higher risk

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 - GOV.UK

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Government launches plan to tackle loneliness during coronavirus lockdown

Government launches plan to tackle loneliness during coronavirus lockdown - GOV.UK

https://letstalkloneliness.co.uk/

IMPORTANT ANNOUNCEMENT 🚨

In order to protect our patients and staff and we are asking our patients support with this.

Due to ever changing advice, guidance and updates with Covid-19, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

The surgery is going to be doing telephone triage for all appointments from 16/03/2020

All routine appointments with a GP and nurse will be cancelled and if you require an urgent appointment you will go on a call list for a doctor to assess you.

We appreciate this isn’t an ideal situation, but we must do what is right for staff and patients alike.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building.

For children, only one parent/guardian will be allowed to accompany the child.

Prescriptions

Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.

To order a repeat prescription, please either:

Telephone the surgery between the hours of 08:30- 18:00
Request online. If not registered please contact the surgery to register for online services.
Email the request to: reception.felmores@nhs.net
Remember when entering the building wash your hands in the patient toilets.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
Thank you for your continued understanding and support.

GP Online Service
Save time – do it online! GP online services gives patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.
Online services complement the existing ways patients can access appointments, prescriptions and their records. Our practice already has the facility to offer online access to records and transactional services for our patients.
If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.
SystmOnline is a clinical software for patients which allows patients to book and cancel appointments, view their past and future appointment dates and times, request repeat medication, up-date contact details and to submit questions to the practice. Patients will need to come to the surgery with their photographic ID to get the user access codes for registering with SystmOnline. We are unable to issue user access codes to anyone other than the patient.
Electronic Data Sharing Model (eDSM)
You may have seen or heard about the eDSM in the news or if you have recently visited other clinical services in the area. This will allow patients to consent or dissent to sharing information on their record with other services using SystmOne.
SystmOne is a computer system that we use in the practice to record your clinical information and various other NHS care services use the same programme such as the District Nursing team, Podiatry. By consenting to a share this will allow immediate access to your clinical information inputted outside of the practice instead of us having to rely on letter and fax notifications.
Your GP, during your consultation, will need to know if you wish to consent or dissent.
There is more information about existing guidelines at http://www.nhscarerecords.nhs.uk/carerecords
Please open the attached links for further information regarding the electronic data sharing model.
1) Important information about your detailed health records
2) A Patient's guide
Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Online Services Please see below for our online services. If you are a new user, you will need to contact the surgery for details of how you can login before you are able to book/ cancel appointments and/or request repeat prescriptions.